Who controls your information
Fern & Fen Editorial Ltd is the controller of personal data described in this policy. Our registered address is 14 Brackenfold Street, Willowbank, Bristol BS4 7QJ, United Kingdom. Questions or rights requests may be sent to [email protected].
Information we collect
If you contact us, we collect the information you provide, which may include your name, email address, selected enquiry type, message and any information included in correspondence. Please avoid sending sensitive personal information that is not necessary for your request.
Our hosting and security systems may process technical data such as an IP address, browser type, requested page, date and time of access, referring page and diagnostic records. This information supports delivery, security, abuse prevention and fault investigation. The cookie preference tool stores your selected consent choice in your browser’s local storage.
How and why information is used
Contact information is used to read, route and answer enquiries, consider corrections, handle privacy requests and maintain an appropriate record of correspondence. The usual lawful basis under the UK General Data Protection Regulation is legitimate interests in operating an editorial website and responding to communications. Where a request concerns a contract or legal obligation, those grounds may apply instead.
Technical records are processed for network security, service reliability and troubleshooting. Optional functional storage is used with consent. We do not sell personal information or use contact details for unrelated direct marketing.
Processors and international transfers
Service providers may process limited information on our behalf, including website hosting, email delivery, security, backups and technical support. They are required to act under contractual instructions, protect information and use it only for the relevant service. A provider may operate outside the United Kingdom. Where restricted transfers occur, we use an approved safeguard such as adequacy regulations or contractual clauses, as applicable.
Retention
Routine correspondence is generally retained for up to 24 months after the enquiry is closed, unless a longer period is reasonably needed for an ongoing dispute, legal duty or repeated correction history. Security and server records are normally kept for shorter operational periods. Consent choices remain in local storage until removed by the user, replaced by a later choice or cleared through browser controls. Information is deleted or anonymised when no longer required.
Your rights
Under UK data protection law, individuals may have rights to access, correct, erase or restrict personal information; object to certain processing; receive portable information in applicable cases; and withdraw consent without affecting earlier lawful processing. Rights are not absolute and exemptions may apply. Identity information may be requested where reasonably necessary to protect the person concerned.
Complaints may be made to the UK Information Commissioner’s Office. People in the European Economic Area may also contact their local supervisory authority where the EU GDPR applies. Residents of California may have rights under the California Consumer Privacy Act, as amended, including rights to know, correct and delete covered personal information and to opt out of sale or sharing. We do not sell personal information, and the application of specific rights depends on the law and circumstances.
Cookies and local storage
Essential storage supports consent records and site operation. Optional functional storage can remember preferences where selected. Details, durations and browser controls are explained in our cookie policy. Rejecting optional storage does not prevent access to editorial pages.
Security and changes
We use proportionate organisational and technical measures intended to protect information from unauthorised access, loss, alteration and disclosure. No internet service can guarantee absolute security. This policy may be revised when practices, services or legal duties change. Material changes will be presented on this page in clear language.